Talk to an Expert
Live support 12pm - 7pm (M-F EST)
Email Support
48 Hour response times
Missed Your Delivery?
Reschedule instantly
Machine Issues
Don't panic! This error often has a simple solution. Here's what you can try:
1. Reset the machine: Open the door, wait for about a minute, then close the door. This simple reset often does the trick!
2. Check the keg connection: Disconnect the keg from the tap, give the seals on the tap unit a quick rinse, then reconnect — listen for two distinct clicks to ensure it's properly seated.
3. Dealing with a near-empty keg? Sometimes E0 pops up when the keg has depressurized.
Open and close the door a few times to help repressurize the keg.
Don't worry! This is usually an easy fix.
Here's what to do:
1. Give it some time. Let the keg sit in the machine for 10-30 minutes. Often, this resolves the E7 error on its own.
If the E7 code sticks around, try these quick steps:
1. Check the tap unit connection. Make sure it's fully pushed down onto the keg — you should hear two distinct clicks when it's properly seated.
2. Inspect the keg seal. Take a look at the top of the keg and make sure the seal is in good shape.
3. Check the tap unit seal. A handy tip: slightly wetting the seal before attaching it to the keg can help create a better connection.
Still seeing E7? We're here to help! Reach out to our customer support team for further assistance.
A little regular care goes a long way toward keeping every pour fresh and delicious. Here's how to keep your machine in top shape:
Every keg change:
1. Clean the tap unit. Remove the tube connector and tube from the tap unit, then rinse the tube connection hole and spout under running water. A small amount of dish soap is fine if needed — just rinse thoroughly.
2. Replace the beer tube. A new tube comes with every PerfectDraft keg — always swap it out. Don't reuse old tubes.
Wipe down the cooling plate. Use a damp cloth to remove any water stains or residue.
Every few weeks (while a keg is installed):
1. Empty and clean the drip tray. It's removable and dishwasher safe — warm soapy water does the trick.
2. Wipe the exterior. Use a soft damp cloth with water or a mild cleaner. Avoid abrasive or harsh cleaners that could damage the surface.
3. Check the ventilation grilles. Dust buildup can affect cooling performance. A quick brush or vacuum keeps airflow clear.
A clean machine runs more efficiently, cools better, and — most importantly — keeps your beer tasting the way it should. If you have any questions about maintenance, our support team is happy to help!
Keg Issues
# How do I install a new keg in my machine?
Installing your keg is quick and easy. Follow these steps for the perfect pour:
1. **Prepare the keg.** For best results, chill your keg in the fridge for 12-24 hours before installing. This helps it reach ideal serving temperature faster.
2. **Clean the keg top.** Wipe the top of the keg with a clean, damp cloth to remove any dust or debris.
3. **Prepare the tap unit.** Make sure the tap unit is clean. Slightly moisten the rubber seal on the tap unit with water — this helps create a better connection.
4. **Connect the tap unit.** Place the tap unit on top of the keg and press down firmly until you hear two distinct clicks. These clicks mean the tap unit is properly connected.
5. **Insert the keg into the machine.** Open the PerfectDraft machine door, slide the keg in making sure it's properly aligned, with the tap facing towards the door.
6. **Close the door.** Gently close the machine door. The machine will start cooling and pressurizing the keg.
7. **Wait for the magic.** Allow about 4 hours for the keg to fully pressurize. The LED light will turn green when your beer is ready to pour.
**Pro tip:** Let your keg settle for 4 hours after installation before pouring your first beer. This ensures perfect temperature and carbonation.
Remember, a properly installed keg can stay fresh in your PerfectDraft machine for up to 30 days. Enjoy!
Having trouble with the installation? Our PerfectDraft support team is always ready to help you get pouring.
Answer here
Beer Quality
Answer here
Answer here
App & Ordering
Answer here
Answer here
Delivery Issues
Answer here
FAQ
-
PerfectDraft is a premium countertop draft beer machine that serves bar-quality beer right at home. Simply insert a 202oz (6-liter) keg into the unit, and it cools the beer to your desired temperature. Once cooled, pull the tap and pour the perfect pint. Each keg holds over 12 pints of premium beer.
-
Each PerfectDraft keg holds 202oz (6 liters) of beer — that's over 12 pints of fresh draft beer. The machine's LED monitor displays the level of beer remaining in the keg so you can order more as needed and avoid running out. Pro tip: Keep your next keg in the fridge to reduce the time it takes to cool the beer once placed in the machine.
-
Once opened, each PerfectDraft keg stays fresh for up to 30 days, thanks to the machine's built-in freshness tracking system. The LCD screen displays exactly how many days of freshness remain. Each keg also comes clearly marked with a best before date for your reference. Keep your machine plugged in at the optimal 37°F (3°C) for the best results.
-
The PerfectDraft machine keeps your beer at the perfect serving temperature. You can adjust the temperature between 32°F and 54°F using the controls on the machine. The LED monitor displays the current temperature of the keg in real time, so you always know your beer is at the ideal chill. The recommended serving temperature for most beers is 37°F (3°C).
-
The PerfectDraft machine sold in the US measures 11.5in (length) x 20.3in (depth) x 17.5in (height) and easily fits on most countertops. We recommend measuring your space before ordering to confirm fit. If your machine does not fit in your home, simply return it for a full refund. We offer a risk-free, 30-day money-back guarantee.
-
Yes, changing the keg is easy and only takes a minute. Simply open the machine, pull out the tap handle at the top, remove the old keg, and snap in a new keg. Each keg purchased from us comes with a fresh beer line that snaps into the tap handle. There's no CO2, maintenance, or cleaning required. The process is very similar to putting a pod in a coffee maker.
-
Only PerfectDraft kegs will fit into the PerfectDraft machine. You can purchase kegs from our US website (us.perfectdraft.com) or find them at Total Wine stores near you. Currently, we offer a selection of premium brands including Stella Artois, Michelob Ultra, Kona Big Wave, Goose Island IPA, Golden Road Mango Cart, Elysian Space Dust IPA, and Goose Island Hazy Beer — and we're continually adding more to our assortment.