My machine shows error code E0 — what's wrong?

E0 means the machine can't detect the keg or isn't building pressure. Don't worry — it's almost always a quick fix.

Try these steps in order:

1. Reset the machine. Open the door, wait about a minute, then close it firmly. A simple reset clears most E0 errors on the first try.
2. Re-seat the keg. Disconnect the tap unit from the keg, give the rubber seals a quick rinse under water, and reconnect — pressing down until you hear two distinct clicks. Both clicks matter: that's how the machine knows the keg is locked in.
3. Slightly wet the seal. Lightly moistening the tap unit's rubber seal before reattaching helps it form a tighter connection with the keg.
4. Near the end of your keg? E0 can pop up when a nearly-empty keg has depressurized. Open and close the door a few times to help the machine repressurize it.
5. Give it a few minutes. After reseating, let the machine sit for 5–10 minutes to rebuild pressure before pouring.

Still seeing E0? Reach out to our customer support team and we'll get you back to pouring.

My machine shows error code E7 — how do I fix it?

E7 means the pressure sensor isn't reading correctly. It's usually a seal or seating issue, and most cases clear up on their own.

Try these steps in order:

1. Give it 10–30 minutes. E7 often resolves itself as the machine rebuilds pressure. Let the keg sit in the machine before doing anything else.
2. Check the tap unit connection. Make sure the tap unit is fully pressed onto the keg — you should hear two distinct clicks when it's properly seated.
3. Inspect the keg seal. Look at the top of the keg and confirm the seal is intact, clean, and free of debris.
4. Wet the tap unit seal. Lightly moisten the rubber seal on the tap unit before reattaching. This helps it form a tighter connection with the keg.
5. Reset the machine. If E7 persists, open the door, wait about a minute, then close it firmly to trigger a reset.

Still seeing E7? Reach out to our customer support team and we'll help you sort it out.

How do I clean and maintain my PerfectDraft machine?

Good news: PerfectDraft is virtually maintenance-free. There are no beer lines to flush, no CO₂ to swap, and no deep cleans required. A quick wipe-down between kegs is all it takes to keep your machine pouring like new.

Between every keg

1. Rinse the tap unit. Once you've removed an empty keg, detach the tap unit and rinse it under warm water. No soap, no scrubbing — just a quick rinse to clear any beer residue from the seals.
2. Wipe the drip tray. Pull the drip tray out, empty it, and rinse it in the sink. It's dishwasher-safe on the top rack if you want a deeper clean.
3. Clean the door and exterior. Wipe down the machine door, body, and tap handle with a soft, damp cloth.

Every few weeks

• Wipe the inside of the door. Open the door and give the interior a quick wipe with a damp cloth to clear any condensation or residue.
• Check the seals. Take a quick look at the rubber seals on the tap unit and inside the door. They should be clean, intact, and free of debris.

What not to do

• Don't use soap, detergent, or harsh cleaners on any part that touches beer (tap unit, seals). Plain warm water is all you need.
• Don't put the tap unit in the dishwasher. Hand-rinse only.
• Don't submerge the machine or spray it with water. Wipe the exterior with a damp cloth only.

Pro tips

• Always rinse the tap unit immediately after removing a keg — dried beer residue is harder to clean later.
• Store the tap unit dry between uses to keep the seals in top shape.
• Keep the vents clear. The machine needs airflow around the back and sides to cool properly. Leave at least 4 inches of space behind it.

That's it. No line cleaning, no sanitizing, no scheduled maintenance — just rinse, wipe, and pour.

Need help? Our PerfectDraft support team is always here to keep you pouring.

Installing your keg is quick and easy. Follow these steps for the perfect pour:

1. Prepare the keg. For best results, chill your keg in the fridge for 12-24 hours before installing. This helps it reach ideal serving temperature faster.

2. Clean the keg top. Wipe the top of the keg with a clean, damp cloth to remove any dust or debris.

3. Prepare the tap unit. Make sure the tap unit is clean. Slightly moisten the rubber seal on the tap unit with water — this helps create a better connection.

4. Connect the tap unit. Place the tap unit on top of the keg and press down firmly until you hear two distinct clicks. These clicks mean the tap unit is properly connected.

5. Insert the keg into the machine. Open the PerfectDraft machine door, slide the keg in making sure it's properly aligned, with the tap facing towards the door.

6. Close the door. Gently close the machine door. The machine will start cooling and pressurizing the keg.

7. Wait for the magic. Allow about 4 hours for the keg to fully pressurize. The LED light will turn green when your beer is ready to pour.

Pro tip: Let your keg settle for 4 hours after installation before pouring your first beer. This ensures perfect temperature and carbonation.

Remember, a properly installed keg can stay fresh in your PerfectDraft machine for up to 30 days. Enjoy!

Having trouble with the installation? Our PerfectDraft support team is always ready to help you get pouring.

How do I safely change to a new keg?

Changing kegs takes about a minute — but there's one critical step you can't skip: depressurizing the old keg before you remove it.

PerfectDraft kegs are pressurized while in the machine. Pulling out a pressurized keg can cause beer to spray, so always depressurize first.

Step-by-step

1. Depressurize the old keg

• Open the machine door. This automatically starts releasing pressure from the keg.
• Wait at least 60 seconds. You'll hear a hissing sound as pressure releases — that's normal. Let it run its course.
• Don't rush this step. A still-pressurized keg can spray beer when you pull the tap unit.

2. Remove the old keg

• Slide the keg out of the machine by gently pulling it toward you. Empty kegs can still hold a few ounces of beer, so keep it level.
• Press the release buttons on either side of the tap unit and lift it off the keg.
• Recycle the empty keg — it's fully recyclable curbside (check our [recycling guide] for details).

3. Prep the new keg

• Remove the plastic cap from the top of the new keg.
• Wipe the keg top with a clean, damp cloth to clear any dust.
• Lightly wet the rubber seal on the tap unit — this helps it form a tighter connection.

4. Attach the tap unit

• Place the tap unit squarely on top of the new keg.
• Press down firmly until you hear two distinct clicks. Both clicks matter — that's how the machine knows the keg is locked in.

5. Load the new keg

• Slide the new keg into the machine, tap unit facing the door.
• Close the door gently. The machine will start cooling and pressurizing automatically.
• Wait about 4 hours for the keg to fully chill and pressurize before pouring. The LED will turn green when it's ready.

Pro tips

• Chill your next keg in the fridge for 12–24 hours before installing — it cuts cooldown time significantly.
• Plan keg changes when the current one is nearly empty to minimize beer loss.
• Don't try to swap a keg mid-use. Once a keg is tapped, removing it exposes the beer to air and it'll go flat fast — finish what you've started before switching.

Need a hand? Our PerfectDraft support team is always here to help.

My beer is too foamy — how can I fix it?

Excess foam usually comes down to one of three things: the keg isn't cold enough, the keg was shaken, or your pour technique needs a small tweak. Here's how to get a clean pour every time.

Quick fixes

1. Make sure the keg is fully chilled

The most common cause of foamy beer is a keg that hasn't reached serving temperature.

• Allow at least 4 hours after installing a new keg before pouring. The LED will turn green when the keg is ready.
• For best results, chill your keg in the fridge for 12–24 hours before installing it in the machine. This dramatically reduces cooldown time.
• Check your machine's temperature setting. PerfectDraft pours best between 37°F and 39°F for most lagers. If your machine is set warmer, dial it down.

2. Let the keg settle

If the keg was shaken or jostled during delivery or installation, the beer needs time to settle.

• Wait at least 4 hours after installing — longer if the keg was recently moved.
• Don't shake or tilt the keg during installation. Keep it upright.

3. Check your pour technique

A good pour does most of the work.

• Hold your glass at a 45° angle under the tap.
• Pull the tap handle fully forward in one smooth motion — don't crack it halfway open.
• Straighten the glass as it fills, finishing with a one-inch head.
• Use a clean, beer-clean glass. Soap residue or oils from your hand on the inside of the glass cause excess foam. Rinse with cold water before pouring.

Still foamy? Check these

• Pour a few small "release" pours. If the beer was warm or the keg was shaken, the first pint or two may foam more than usual. Pour a few short pours into a separate glass to release pressure, then try again.
• Inspect the tap unit seal. A damaged or dirty seal can cause inconsistent pressure. Wipe it clean and make sure it's seated properly.
• Confirm two clicks on the tap unit. A loose tap unit can cause foam. Press down firmly on the keg until you hear two distinct clicks.

Pro tips

• Wet your glass with cold water before pouring — it reduces foam and protects flavor.
• Avoid frosted glasses. Frost crystals create extra nucleation points that cause foam to surge.
• Match the glass to the beer. A pint or pilsner glass is ideal for most PerfectDraft pours.

Still wrestling with foam? Reach out to our customer support team and we'll get to the bottom of it.

My beer tastes flat — how do I improve carbonation?

Flat beer almost always comes down to temperature, pressure, or pour technique. The good news: every cause has a quick fix.

Quick fixes

1. Check the temperature

Beer that's too warm loses carbonation fast.

• Confirm the LED is green. A green light means the keg is fully chilled and ready to pour. If it's not, give it more time.
• Allow at least 4 hours after installing a new keg before pouring.
• Check your machine's temperature setting. PerfectDraft pours best between 37°F and 39°F for most lagers. If your machine is set too warm, dial it down and wait an hour before pouring again.

2. Make sure the keg is properly pressurized

If the seal isn't tight, the keg can lose pressure — and your beer goes flat.

• Confirm two distinct clicks when attaching the tap unit. Both clicks mean the keg is locked in and pressurized.
• Inspect the tap unit seal. Make sure the rubber seal is clean, intact, and free of debris.
• Lightly wet the seal before reattaching to help it form a tighter connection.
• Reset the machine. Open the door, wait one minute, then close it firmly to give the keg a chance to repressurize.

3. Check your pour technique

A slow or hesitant pour can knock carbonation out of the beer before it hits the glass.

• Pull the tap handle fully forward in one smooth motion — don't crack it halfway.
• Hold your glass at a 45° angle under the tap, then straighten as it fills.
• Aim for a one-inch head. A proper head locks in carbonation and aroma. No head means the CO₂ is escaping in the pour.
• Use a clean, beer-clean glass. Soap or oil residue kills foam and carbonation.

Still flat? Check these

• How long has the keg been tapped? PerfectDraft kegs stay fresh for up to 30 days after installation. If you're past that window, carbonation may have dropped — check the freshness countdown on the LED.
• Was the keg stored properly before installation? Kegs should be kept upright, cool, and out of direct sunlight. A keg that sat in a hot garage for weeks may pour flat.
• Is the glass at fault? A frosted or dirty glass can flatten the head almost instantly. Try pouring into a clean, room-temperature glass to test.

Pro tips

• Don't tilt or shake the keg during installation. It can disrupt carbonation.
• Pour with confidence. Hesitant or stop-start pours release CO₂ before the beer reaches the glass.
• Check the best-by date on the keg before installing. Kegs past their best-by date will pour flat regardless of how the machine is set up.

Still flat? Reach out to our customer support team and we'll get you back to a perfect pour.

What can I do with the PerfectDraft app?

The PerfectDraft app turns your machine into a smart, connected draft beer system — and it's free. Available for iOS and Android.

Your PerfectDraft machine connects to the app over Wi-Fi and Bluetooth, unlocking remote control, real-time tracking, and exclusive perks.

Control your machine from anywhere

• Remote temperature control. Adjust your beer temperature from anywhere between 32°F and 54°F — set it to chill before you get home.
• Real-time freshness tracking. See exactly how many days of freshness remain on your keg, right from your phone.
• Live keg level monitor. Know how much beer is left in real time, so you never run out mid-party.
• Power-saving mode. Schedule energy-saving cooling cycles that cut energy use by up to 40%.
• Over-the-air updates. Your machine automatically gets new features and performance improvements.

Order, discover, and pour like a pro

• Keg ordering. Browse the full keg lineup, reorder favorites, and track your delivery — all from your phone.
• Beer recommendations. Tell the app what you like and get tailored picks across our lineup — lagers, IPAs, ales, and non-alcoholic options.
• Pro pouring tips. Custom guidance on serving temperature, glassware, and food pairings for every keg.

How to download

Search PerfectDraft on the App Store or Google Play, or scan the QR code in your machine's quick-start guide.

How to connect your machine

1. Download the app and create an account (or log in).
2. Plug in your PerfectDraft machine and enable Bluetooth on your phone.
3. Press and hold the connectivity button on the machine for about 10 seconds, until the light turns blue.
4. Follow the in-app prompts to pair the machine and connect it to your home Wi-Fi.

Tip: Connect to a 2.4 GHz Wi-Fi network for best results. 5 GHz networks can cause connectivity issues.

That's it — you're connected.

Can I use my machine without the app?

Yes, your machine works perfectly fine on its own. But you'll miss out on remote control, push notifications, expanded temperature range, and over-the-air updates — so we recommend connecting it.

Need help with the app? Reach out to our customer support team and we'll get you sorted.

My discount code isn't working — what's wrong?

Most discount code issues come down to one of a few common reasons. Here's how to troubleshoot before reaching out.

Quick checks

1. Check the code itself

• Spelling. Type the code exactly as it appears, with no extra spaces before or after.
• Copy-paste carefully. If you copied the code from an email or text, watch for accidental extra spaces or invisible characters.
• Confirm it's still valid. Most promo codes have an expiration date. Check the email, text, or page where you got the code to confirm it hasn't expired.

2. Check the cart requirements

Discount codes often have specific conditions. Common ones include:

• Minimum order value. Some codes only apply once your cart hits a certain dollar amount.
• Eligible products only. Some codes apply to kegs only, machines only, or specific bundles. Promo codes typically don't apply to gift cards or already-discounted items.
• First-time customer only. Some codes are reserved for new customers and won't work on existing accounts.
• One per customer. If you've already used the code, it won't work a second time.

3. Check for stacking conflicts

• Only one code per order. PerfectDraft promo codes can't be combined with other discount codes. If you've already applied a code, remove it before trying a new one.
• Sale items. Codes typically don't stack with items already on sale or in a bundle deal.

Where to enter your code

1. Add eligible items to your cart.
2. Click Checkout.
3. On the checkout page, look for the "Referral code" field.
4. Enter your code exactly as provided and click Apply.
5. The discount will appear in the order summary if accepted.

Still not working?

If you've checked all the above and the code still won't apply, reach out to our customer support team with:

• The exact discount code you're trying to use
• Where you received it (email, text, social, etc.)
• A screenshot of the error message, if you got one
• The items in your cart

We'll sort it out and make sure you get your discount.

Why was my delivery cancelled? What now?

Cancelled deliveries are rare, but here are the most common reasons:

• No one 21+ with valid ID was available to sign. By law, alcohol deliveries can't be left at the door — someone 21 or older must present a valid ID at delivery.
• Address issues. Incorrect, incomplete, or inaccessible addresses (gated communities, locked buildings, missing unit numbers) can prevent delivery.
• Weather or road conditions. Extreme weather or unsafe conditions may cause carriers to suspend service in your area.

What to do next

1. Check your email for a notification with the specific reason.
2. Your refund is automatic — cancelled orders are refunded to the original payment method within 3–5 business days.
3. Reorder when ready with any corrections (updated address, payment method, etc.).

Tips to avoid it next time

• Make sure someone 21+ with valid ID will be home during the delivery window.
• Double-check your shipping address and add delivery notes for tricky locations.
• Track your order and reschedule if you can't be home.

Still have questions? Reach out to our support team with your order number and we'll sort it out.